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support@aizistance.com
+45 2381 8764

Privacy Policy

PRIVACY POLICY

This Privacy Policy describes how Aizistance ApS ("Aizistance", "we", "us", or "our") collects, uses, shares, and processes personal data about you when you visit our website, use our mobile applications, or otherwise interact with us. It also explains your choices and rights in relation to your personal data.

1. INTRODUCTION

Aizistance is committed to protecting your personal data and respecting your privacy rights. We understand the importance of safeguarding your personal information and have designed this policy to provide transparency about our data practices in full compliance with the General Data Protection Regulation (GDPR) and other applicable privacy laws. This policy applies whenever you interact with our services.

By accessing or using our services, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with any terms in this policy, please do not use our services.

2. DATA CONTROLLER

The data controller responsible for your personal data is Aizistance.

  • Company Name: Aizistance

  • Legal Representative: Jan Sparwath

  • Company Address: Søndervang 50, 2670 Greve, DK.

  • Contact Email: support@aizistance.com

3. DATA WE COLLECT

We collect personal data about you from various sources, including data you provide to us and data we collect automatically when you use our services.

Personal Data You Provide to Us

When you create an account, complete a form, subscribe to our newsletter, contact support, or purchase a premium service, we may collect the following types of personal data:

  • Contact Information: Name, email address, physical address, and phone number.

  • Account Credentials: Username and password.

  • Profile Information: Profile picture, biography, and other details you choose to add to your user profile.

  • Payment Information: If you purchase a paid subscription or make a one-time purchase, we will collect credit card numbers, billing addresses, and other financial details. 

    Note: Payment information is securely processed by our third-party payment processors (see "Data Sharing and Third Parties"). We do not directly store complete financial data on our servers.

  • Communications: Copies of your emails, messages, and other correspondence when you contact us for support or other inquiries.

  • User-Generated Content: Photos, videos, comments, and other content you upload or share through our services..

Data We Collect Automatically (Usage Data)

When you access our website or use our mobile applications, we automatically collect certain technical and usage information, which may include:

  • Log Data: IP address, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website.

  • Usage Information: Information about how you use our website, products, and services, including the full Uniform Resource Locators (URL), clickstream to, through, and from our site (including date and time), page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page.

  • Location Data: If you grant permission within the apps, we may collect your device's precise location (latitude and longitude) to associate it with your species observations. We only collect precise location data when the app is in use and only if you have explicitly enabled location services. You can revoke this permission at any time through your device's settings.

  • Device Identification: For example, we may collect unique device identifiers (e.g., IDFA, GAID) to assist in personalizing your experience, enabling app features, and understanding app usage.

4. LEGAL BASIS FOR PROCESSING

We only process your personal data when we have a valid legal basis for doing so, in compliance with GDPR. Our processing activities are grounded on the following legal bases:

  • To Perform a Contract: We process your personal data where it is necessary to perform a contract with you, such as providing you with the services you have requested, including the functionalities of the app, and processing payments for paid subscriptions.

  • Your Consent: We process your personal data when you have given us your explicit and informed consent to do so for a specific purpose. For example, we rely on your consent to send you marketing communications or collect your precise location data within the app. You have the right to withdraw your consent at any time.

  • To Comply with a Legal Obligation: We process your personal data when it is necessary to comply with a legal obligation to which we are subject. This may include, for example, maintaining records for tax and accounting purposes or disclosing information to law enforcement or regulatory authorities.

  • For Our Legitimate Interests: We process your personal data when it is necessary for our legitimate interests (or those of a third party), and your interests and fundamental rights do not override those interests. This basis applies to activities such as improving and personalizing our services, ensuring the security of our services, preventing fraud, and conducting analytics to understand how our services are used.

5. HOW WE USE YOUR DATA

We use the personal data we collect about you for a variety of purposes, including to:

  • Provide, maintain, and improve our services: We use your data to deliver the services you request, ensure they are functioning correctly, troubleshoot technical issues, and improve the quality and user experience.

  • Create and manage your account: We use your data to set up and maintain your user account, allowing you to access the features and functionalities of our services.

  • Personalize your experience: We use your data to tailor your experience with our services, offering content, recommendations, and features that are relevant to you.

  • Process payments: We use your financial data to process transactions for paid services and products, including subscriptions.

  • Communicate with you: We use your contact information to respond to your inquiries, provide customer support, send you administrative messages, and communicate with you about our services, including updates and new features.

  • Send marketing communications: If you have given your consent, we use your contact information to send you promotional materials, newsletters, and other marketing communications.

  • Understand and analyze usage: We use technical and usage data to analyze trends, monitor the performance of our services, and gain insights into how they are being used.

  • Protect the security of our services: We use your data to detect, prevent, and respond to security incidents, fraudulent activities, and other unauthorized access.

  • Comply with legal obligations: We use your data as necessary to meet our legal obligations, including tax, accounting, and regulatory requirements.

  • Enable location-based features: In some of our apps we use precise location data to help identify your observations, provide location-relevant information, and enable you to share sightings on a map.

6. DATA SHARING AND THIRD PARTIES

We do not sell, rent, or lease your personal data to third parties. However, we may share your personal data with trusted third parties in the following circumstances:

  • Service Providers: We engage reputable third-party service providers to perform functions and provide services to us, such as payment processing, website hosting, email delivery, customer support, and analytics. These providers will have access to your personal data only as necessary to perform these functions and are contractually obligated to protect it. Examples of third-party service providers we may work with include:

    • Payment Processors: Revenuecat, Stripe or PayPal for secure payment processing.

    • Analytics Providers: Google Analytics for analyzing website usage.

    • Email Service Providers: Simply.com for sending communications.

  • For Legal Reasons: We may disclose your personal data if we believe in good faith that such disclosure is necessary to comply with a legal obligation, a court order, a subpoena, or other governmental request. We may also share your data to enforce our Terms of Service, protect the rights, property, or safety of Aizistance, our users, or others.

  • In the Event of a Business Transfer: We may share or transfer your personal data in connection with any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company. In such an event, we will inform you about the transfer.

  • With Your Consent: We will share your personal data with other third parties not listed in this section if you have provided your explicit consent for the specific purpose.

The Third-Party Service Providers that Aizistance ApS works with have their own privacy policies. We encourage you to review their policies to understand how they will manage your personal information.

7. YOUR RIGHTS UNDER GDPR

As a resident of the European Economic Area (EEA), you have specific data protection rights under the GDPR in relation to your personal data. These rights include:

  • The right to access: You have the right to request copies of your personal data that we hold, including information about how your data is processed.

  • The right to rectification: You have the right to request that we correct any inaccurate personal data about you. You also have the right to have incomplete data completed.

  • The right to erasure (the "right to be forgotten"): You have the right to request that we erase your personal data under certain conditions, such as when the data is no longer necessary for the purposes it was collected or when you withdraw your consent.

  • The right to restrict processing: You have the right to request that we restrict the processing of your personal data under certain conditions, for example, if you contest the accuracy of the data.

  • The right to data portability: You have the right to receive a copy of your personal data in a structured, commonly used, and machine-readable format. You also have the right to request that we transfer this data to another controller.

  • The right to object: You have the right to object to the processing of your personal data under certain conditions, including when we process your data for our legitimate interests or for direct marketing purposes.

  • The right not to be subject to automated decision-making: You have the right not to be subject to a decision based solely on automated processing, including profiling, which produces legal or other significant effects.

If you would like to exercise any of these rights, please contact us at support@aizistance.com. We may request specific information from you to confirm your identity and verify your right to access the data. We will respond to your request within the timeframes specified by the GDPR (usually within one month). Please note that there may be legal or other legitimate reasons that limit your ability to exercise these rights in certain situations, and we will inform you of such reasons if applicable.

You also have the right to file a complaint with your local Data Protection Authority. For information on DPAs in other EEA countries, please visit the website of the European Data Protection Board.

8. DATA RETENTION

We will only retain your personal data for as long as necessary to fulfill the purposes for which it was collected, including to satisfy any legal, regulatory, tax, accounting, or reporting requirements.

When determining the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the data, the potential risk of harm from unauthorized use or disclosure, the purposes for which we process it, and whether we can achieve those purposes through other means, and the applicable legal requirements.

Generally, we retain your account information for as long as your account remains active. After your account is closed, we will delete or anonymize your data, unless we have a legal obligation to retain it. For example, financial records are retained for 5-7 years for tax purposes.

If you unsubscribe from our marketing communications, we will store a record of your objection to processing for marketing purposes on a suppression list to ensure we respect your request.

9. DATA SECURITY

We take the security of your personal data seriously. We implement appropriate technical, physical, and organizational measures to protect your personal data from accidental or unlawful destruction, loss, alteration, unauthorized disclosure, or access. These measures include:

  • Encryption: We use industry-standard encryption, such as Secure Socket Layer (SSL) and Transport Layer Security (TLS), to protect your data during transmission.

  • Access Controls: We restrict access to personal data to our employees, service providers, and agents who need to know that information in order to perform their jobs.

  • Secure Storage: Personal data is stored on secure servers with firewall protection and other security measures.

  • Regular Security Assessments: We conduct regular security assessments and vulnerability scans to identify and address potential security weaknesses.

While we take all reasonable precautions to safeguard your personal data, no method of transmission over the internet or electronic storage is 100% secure. Therefore, we cannot guarantee its absolute security.

In the event of a personal data breach, we have procedures in place to quickly detect, notify, and respond to the incident, in accordance with applicable laws. We will notify you and the relevant supervisory authority if required by law.

10. INTERNATIONAL DATA TRANSFERS

The personal data we collect may be transferred to and stored in countries outside the European Economic Area (EEA), including the United States, where the level of data protection may be different than in your home country.

When we transfer your personal data outside the EEA, we will only do so if a legal mechanism is in place to ensure that the data is subject to an adequate level of protection, in compliance with GDPR. These mechanisms may include:

  • Adequacy Decisions: The European Commission has determined that certain countries provide an adequate level of data protection. We may transfer data to these countries.

  • Standard Contractual Clauses (SCCs): We may use Standard Contractual Clauses approved by the European Commission, which contractually obligate the data importer to provide the same level of data protection as required in the EEA.

You can request more information about the specific transfer mechanisms we use for your personal data by contacting us at support@aizistance.com.

11. CHILDREN'S PRIVACY

Our services are not intended for or directed to individuals under the age of 15. We do not knowingly collect personal data from children. If you are under 15, please do not use or provide any information on our website or through our mobile applications.

If we become aware that we have collected personal data from a child under the age of 15 without verifiable parental consent, we will take steps to delete that information as soon as possible. If you are a parent or guardian and you believe your child has provided personal data to us, please contact us at support@aizistance.com. We will delete the child's data from our records as soon as we can verify your identity and parental authority.

12. COOKIES AND TRACKING TECHNOLOGIES

We use cookies and similar tracking technologies to collect information about your use of our services, personalize your experience, and remember your preferences.

What Are Cookies?

Cookies are small text files that are stored on your device when you visit a website or use a mobile app. They are used to remember your preferences, track your activity, and provide you with a more personalized experience.

Types of Cookies We Use

  • Essential Cookies: These cookies are necessary for the functioning of our services. They allow you to log in to your account, complete a form, or make a purchase.

  • Analytics Cookies: These cookies collect information about how you use our services. We use this information to understand usage patterns, improve our services, and measure the effectiveness of our marketing campaigns. We use third-party analytics services, such as Google Analytics, which use cookies to collect information on an anonymized basis.

  • Preference Cookies: These cookies remember your preferences, such as your language settings, so that you don't have to enter them every time you visit.

  • Advertising Cookies: These cookies are used to track your browsing habits so that we can show you more relevant advertising on other websites. They are set by our advertising partners.

Your Choices

You can manage your cookie preferences through your browser settings. You can also choose to reject all cookies, but this may affect your ability to use certain features of our services.

Browser Settings: You can find instructions on how to manage your cookie preferences in your browser's help menu. For more information, please visit [Insert link to help article on manages cookies for the most popular browser].

Opt-out Tools: Some third-party analytics and advertising partners offer opt-out tools. For more information, please visit their websites.

13. CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time to reflect changes in our data practices or to comply with new legal requirements. We encourage you to review this policy periodically to stay informed about our data collection and p

When we make material changes to this policy, we will notify you by posting the revised policy on our website and in our mobile application, and by updating the "Last Updated" date at the top. We will also send you an email notification or a push notification in the app if you have an account with us. Your continued use of our services after the effective date of any changes constitutes your acceptance of the revised Privacy Policy.

14. CONTACT US

If you have any questions or concerns about this Privacy Policy, including any requests to exercise your legal rights, please contact us at:

Email: support@aizistance.com Address: Søndervang 50, 2670 Greve, DK.

We are committed to resolving your inquiries as soon as possible. If you have any unresolved privacy or data use concerns that we have not addressed satisfactorily, please contact your local data protection authority.